Senior Technical Writer with QA experience

ViaEurope means: smart Web-Apps & APIs combined with real warehouses, taking care of customs clearance for thousands of parcels each day, bringing products from all over the world to Europe!

ViaEurope is an agile tech-driven e-logistics company enabling hundreds of clients from all over the world to ship their goods to Europe – in a simple, efficient and transparent way. Our software connects airports, harbors, warehouses, customs authorities and delivery services across Europe to turn the ultra-complex process of customs clearance into a matter of a few clicks. We’re excited about what we’ve achieved within a few years; we're not only proud that we can deliver a great product but also make a meaningful impact in our industry. Now we work towards our next level: new markets, new services, and huge opportunities. Let us build, scale, innovate together – and enjoy the journey.

As a Technical Writer with QA experience, you will play a crucial role in empowering our team with comprehensive knowledge and supporting our platform creators to deliver exceptional value. Your combined skills, unique perspectives and quality standards will drive efficiency, innovation and quality each day.

Join us implementing a new strategy, fostering a next level knowledge-sharing culture that will benefit countless individuals and the business for years to come.

Your Responsibilities: 

• Research, craft and maintain comprehensive documentation and other digital material (knowledge base, white papers, webinars and screencasts) for new features.

• Identify and address documentation and knowledge gaps

• Shape our landscape of tools, technologies and rituals in order to foster an effective and engaging knowledge sharing culture.

• Collaborate closely with our product and tech team to gain insights and provide feedback

• Take a leading role in the QA efforts to learn about new features early and ensure great product quality by designing and running test scenarios

• Streamline our pre-launch workflows and collaborate with the tech team to make testing efficient and fun

About you

• 4+ years of professional experience in creating technical documentation and digital training material for web applications and services

• Strong expertise in maxing out relevant knowledge sharing tools and technologies, such as Confluence, Notion, Guru Markdown. (We use Kipwise.)

• Experience in conducting online learning and demo sessions using video conferencing and production tools

• Outstanding written and verbal communication in English

• Analytical thinking, empathy and attention to details and consistency

Nice to have

• Experiences in Customs and Logistics

• Basic understanding of UX principles

• Coding skills to create scripts or work with the database (We use Ruby and PostgreSQL)

• Training or coaching industry experience or knowledge transfer education

About ViaEurope

We work in English and strongly believe that clear and effective written and verbal communication elevates our work's quality, forming the bedrock of a successful team. At ViaEurope, we embody our values by collaborating with individuals from diverse backgrounds who share a passion for their work, contributing to our excellence. Core to our ethos is a commitment to continuous self-development and taking ownership. In line with our dedication to growth, ViaEurope allocates an education budget for conferences, online learning materials, and more, offering continuous learning opportunities for every team member.

 

About us

• We believe that connection improves collaboration, therefore we work hybrid with the flexibility to meet on-site
• ViaEurope cares for your personal development and we have for you an education budget
• Our team includes diverse backgrounds, experiences and languages
• While we are passionate about our work, we care for work-life balance
• Self-empowerment: we believe in people and therefore give space for own initiatives and self-development
• Consistent efforts to onboard sustainable solutions and toward carbon neutrality

Benefits & Perks

• Minimum vacation policy of at least 25 days of paid vacation plus national holidays
• Home office setup budget; but you’re also welcome to work from our office in Berlin
• Budget for learning materials, such as courses, books and conference

Interview process

1. Get-to-know call with our recruiting partner.
2. Expert interview with the hiring manager and another team member.
3. Practical interview: an opportunity to tackle a few tasks and get to know some other team members.
4. Final interview meeting with our Head of Engineering and/or CTO.

Of course, we are very fast with our recruiting process, just like the efficient logistics operations we deliver!