Customer Support Specialist

Job description

ViaEurope means: smart Web-Apps & APIs combined with real warehouses, clearing thousands of parcels each day, bringing products from all over the world to Europe!

ViaEurope is an e-logistic company born and raised in Amsterdam. Although we have been in the business of technology and logistics for five years already, the company still operates and grows with a start-up mindset. Technology is at the very core of ViaEurope’s strategy and is also behind our connected warehouses or e-HUBs which are located at Amsterdam Schiphol Airport, Liege Airport in Belgium and Budapest in Hungary.


Within ViaEurope, our Customs and Customer Support team is considered to be the heart of the organization. We a great pride we ensure that our customers get the best value from our tech solutions by training and consulting with them during the entire logistic cycle. With the right people, we will expand our team even further as we scale up our business.


The Support Specialist will be responsible for the day-to-day customer success activities spanning from the initial stages of onboarding to the ongoing engagement and retention. The candidate will have an in-depth understanding of each customer's overall business requirements and act as a consultant to determine how the solutions we offer and feature can meet their needs.

As teamwork is in our DNA, the Support Specialist will also partner with other ViaEurope departments on initiatives that address customer needs, customs inquiries, technology utilization, and improving departmental efficiencies to help meet company goals.

Duties & Responsibilities:

  • Provide efficient and effective support service to external customers
  • Answer customer inquiries about shipments and returns
  • Administer all customer inquiries in the system
  • Keep track of shipments deliveries
  • Handle shipping documents and liaise with customs and third-party shipping companies
  • Overall, establish and maintain positive business and customer relationships

Requirements

  • Minimum of MBO 4 or similar
  • 2-3 years of work experience
  • Strong skills in a support back-office role
  • Strong organizational and communication skills
  • Affinity with technology and logistics
  • Fluent in Dutch and English, spoken and written (a little French or Mandarin is a plus)
  • Interest to work together - we meet weekly in the office to work one day together


About ViaEurope

We work in English and we believe that concise and effective written and verbal communication affects the quality of our work and defines a successful team. Also, one of ViaEurope's core values is to develop ourselves. ViaEurope boasts an education budget for conferences and online learning materials, so don't question yourself too much, we got your back!

About us

  • Start-up mindset that has a casual work environment and dress code
  • We believe that technology drives our business
  • Our team includes a diverse cultural background, currently spread through 7 time zones
  • We care for work-life balance and offer the flexibility to work from home and/or from our e-HUBs
  • Involvement: ability to participate in meetings, team building events, celebrations, and much more
  • Self-empowerment: we believe in people and therefore give space for own initiatives and self-development


Interview process

1. Get-to-know call with the Hiring Manager
2. Expertise and Skills interview: deep dive into your experience with the hiring manager and another team member

We are very fast with our recruiting process!