Global Support Specialist

ViaEurope means smart Web-Apps & APIs combined with real warehouses, taking care of customs clearance for thousands of parcels each day, bringing products from all over the world to Europe!

ViaEurope is an e-logistics company founded in Amsterdam. Though we've been at the intersection of technology and logistics for five years, we continue to operate and grow with a start-up mindset. Our mission is to support our clients by ensuring that customs clearance, sorting, and product handling are carried out efficiently and reliably, as required by local customs authorities, while meeting the high-speed demands of e-commerce.

Technology is at the very core of ViaEurope’s strategy and is also behind our connected warehouses, or e-HUBs, which are located at Amsterdam Schiphol Airport, Liège Airport in Belgium, Budapest in Hungary, and Frankfurt in Germany. With the right people, we’re poised to expand our team as we scale up our business.

As a Global Support Specialist, you will play a crucial role in swiftly resolving customer logistics inquiries. In your day-to-day work, you'll identify issues through our portal, coordinate with internal and external stakeholders, and find effective solutions. You’ll need to tackle immediate challenges while also considering long-term plans to prevent recurring issues. Since we operate in a dynamic environment, adapting to new processes and tools is essential to our ongoing learning.

Teamwork is in our DNA, so you’ll never work alone! You’ll collaborate with other ViaEurope departments to address customer needs, customs inquiries, technology utilization, and departmental efficiencies, all while helping the company achieve its goals. Clear communication, speed, and quality are vital to your success in this role. A solid understanding of our operations and the ability to manage multiple issues simultaneously will be key to thriving in this position.

Responsibilities:

• Monitor operations on our platform, proactively identify logistics issues and irregularities, and find solutions.
• Communicate and provide accurate and efficient support services to internal and external contacts.
• Respond to customer inquiries about logistics and customs matters.
• Track shipment deliveries, and manage claims and investigations.
• Handle shipping documents and liaise with customs and third-party shipping companies.
• Establish and maintain positive business and customer relationships.

• Minimum of MBO 4 or similar
• At least 2 years of work experience in logistics support or any other support teams
• Ability to work with a lot of information from different sources
• Attention to the quality of service and details – we need to serve multiple stakeholders
• Strong organizational and communication skills - We work in a changing environment that requires quick adaptation while staying organized and communicating clearly, with a strong attention to detail.
• Affinity to technology and logistics
• Fluent in English, spoken and written (Dutch, a little French or Mandarin is a plus)

We work as a team and together we are responsible for our collective happiness. Therefore support, and care for each other as well as a safe environment for learning and sharing describe our teamwork.

About ViaEurope

We work in English and strongly believe that clear and effective written and verbal communication enhances the quality of our work, shaping the foundation of a successful team. At ViaEurope, one of our fundamental values is continuous self-development and taking ownership. We prioritise diversity, fostering an inclusive environment that values diverse perspectives and differences. To support our commitment to growth, ViaEurope provides an education budget for conferences and online learning materials, ensuring ongoing learning opportunities for all team members.

About us

• Start-up mindset that has a casual work environment and dress code
• We believe that technology drives our business
• Our team includes a diverse cultural and professional background
  
• We care for work-life balance and offer the flexibility to work from home and/or from our e-HUBs
• Involvement: ability to participate in meetings, team building events, celebrations, and much more
• Self-empowerment: we believe in people and therefore give space for own initiatives and self-development

Interview process

1. Get-to-know call with the hiring team
2. Expertise and Skills Interview: A deep dive into your experience with the hiring managers. You will be invited to visit us, get to know the workplace, and experience our work environment.

And as our delivery time, we are also very fast with our recruiting process!