Logistic Supervisor E-hub / Dutch

Job description

ViaEurope means: smart Web-Apps & APIs combined with real warehouses, clearing thousands of parcels each day - bringing products from all over the world to Europe!

ViaEurope is seeking a Logistic E-hub Supervisor, to lead the team and the daily operations in our Amsterdam E-hub and to ensure the optimal inbound and outbound flows and excellent client satisfaction. You will have different contact points in the company and will be working closely with the Logistics Director.

As an E-hub supervisor, you are expected to lead by example and be the inspiration for the team leads and their teams. You enjoy developing the team to get a little better every day. In this role, you will be the master of planning and prioritizing, you are expected to know how to balance overall daily business goals, manpower, and deadlines while helping the team to reach their daily goals together with a positive team spirit.

You need to have a problem-solving mindset and proactive spirit; you are not afraid of taking decisions and the opportunities to optimize and make the operational processes even better.

What a day at your work will look like?

You will plan daily the manpower and the work schedules according to the projected volume to be processed. The team leads and other team members will seek your direction on daily issues; the Clients’ Support team will reach out to your team to help them to solve operational issues together; in some cases, you will be their mentor, lead, and source of inspiration while briefing them on operational updates and solutions.

Our e-hub process 6-7 days a week. As a supervisor, you get the freedom to decide your own hours/days of eHub presence with your colleague. However, the most important part of the day is in the late afternoon/evening and based on your shift plan, it's important you are around during those hours.


Duties & Responsibilities:

  • Supervise the team leads and their teams and help them reach their daily operational targets; develop the team leads, including training and coaching
  • Take care of the daily people planning based on the expected volume
  • Have the optimal overview of the daily operations, solutions, and decisions; detect obstacles in work processes and provide advice for future improvements
  • Ensure the adequate processing of the parcels all through the E-hub
  • Collaborate closely with the support team to ensure excellent customer satisfaction and clarity on their parcels
  • Take part in our scale-up and optimization projects to prepare the warehouse for further growth. We can already reveal an exciting project ahead of us as we are opening new locations and you'll have the opportunity to be part of that! 
  • Take care of our work facilities; understand and monitor Health and Safety Regulations and ensure the E-hub is always in good condition
  • Be part of the team hiring

Your Experience:

  • You are a people person with an eye for operational excellence
  • 4+ years of relevant work experience in logistics (experience with air freight and/or truck planning is desirable)
  • Professional education (HBO), or the equivalent in experience, in business administration and/or logistics
  • Excellent organization/project management skills and ability to multi-task and manage multiple people, processes, programs, and procedures simultaneously
  • Ability to work under pressure and remain calm and adaptable when changes happen
  • A great sense of ownership and accountability
  • Experience in working in a digital context and in a fast-paced international working environment
  • Able to work in Dutch and English (both Dutch and English are required).
  • You already have a work visa for the Netherlands (we do not have a permit for visa application). 

About ViaEurope

We work in English and we believe that concise and effective written and verbal communication affects the quality of our work and defines a successful team. Also, one of ViaEurope's core values is to develop ourselves. Your education or background is less important to us than your ability to take on a task and get it from concept to production. ViaEurope boasts an education budget for conferences and online learning materials, so don't question yourself too much, we got your back!

About us

  • Start-up mindset that has a casual work environment and dress code
  • We believe that technology drives our business
  • Our team includes a diverse cultural background, currently spread through 7 time zones
  • We care for work-life balance and offer the flexibility to work from home and/or from our e-HUBs
  • Involvement: the ability to participate in meetings, team-building events, celebrations, and much more
  • Self-empowerment: we believe in people and therefore give space for our own initiatives and self-development